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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Becki Dillon

June 11, 2026

5  out of  5
rating by Becki Dillon
"Zach is the best!! Very knowledgable and caring, as well as very patient! He saved me a lot of money and got me mor coverage!!!!! Am so very impressed with this young man!!!!!"
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Alyse Hrynko

May 28, 2026

5  out of  5
rating by Alyse Hrynko
"4 years ago I did a state transfer when I moved from Virginia down to Florida. I googled State Farm agencies local to where I was moving. Susie Jackson came up and I immediately started working on my auto policy to have it transferred. The whole staff here is amazing. From Gail (sorry if I misspelled that), Liz, Zach and Camryn. I’ve worked with all of them on my auto policy, life and renters. Most of the time I’m not one to go with the corporate insurance company but I have nothing but great things to say. At some point I’ll get my homeowners insurance when the time comes. If you are looking for an agency that is reliable, timely and cares, Susie Jackson is it. Not to mention she sends me a birthday card EVERY year, that’s dedication to her customers. Thanks again!!"
We responded:
"Thank you for your trust over the past four years! We're grateful for customers like you!"
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Edward Brennan

May 28, 2026

5  out of  5
rating by Edward Brennan
"I had the good fortune of being assigned to Zach Bartolini after walking into the Lakewood Ranch branch looking for auto insurance. Zach was great to deal with and has now arranged my home insurance as well. He’s a great ambassador for State Farm. Highly recommended."
We responded:
"Thank you for sharing your positive experience with Zach. We're delighted he provided excellent service for your auto and home insurance needs."
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Captain Mike

May 21, 2026

5  out of  5
rating by Captain Mike
"We have used Statefarm for years, i recently just rechecked our policy and compared our rates to other carriers and we still get the lowest price! So, that's great news, we even recently needed their help viewing and sending documents, their customer service line was available and easy to work with even on a Saturday, which really saved us a lot of headache!"
We responded:
"We are happy to hear you found competitive rates and excellent Saturday customer service support! Thank you so much for your business!"
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Shawn C

May 19, 2026

5  out of  5
rating by Shawn C
"Dealing with Susie Jackson State Farm is always a productive experience. Leslie Waid is especially great to work with since she is so knowledgeable, professional, thorough and a true pleasure to speak with."
We responded:
"We are honored to hear about your experience! Thank you for recognizing Leslie's knowledge and professionalism."
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Chris

May 8, 2026

5  out of  5
rating by Chris
"I had a fantastic experience with Zack! He assisted me with both my auto and homeowners insurance, and he was professional, friendly, and knowledgeable. Navigating insurance can be tricky, but Zack made it feel effortless! I wholeheartedly recommend Zack and the Susie Jackman – State Farm Insurance team to anyone looking for an agency that genuinely cares about your needs."
We responded:
"Your positive experience means everything to us! Zack's professionalism and knowledge truly shine. Thank you for recommending our team!"
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Jack Zhao

May 3, 2026

5  out of  5
rating by Jack Zhao
"Just want to a huge thanks for Zach Bartolini. He is very professional, very patience, and very nice person. Thank"
We responded:
"We greatly appreciate your kind words about Zach. Thank you for recognizing his dedication."
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Kathy ONeill

April 30, 2026

5  out of  5
rating by Kathy ONeill
"Working with Zach Bryan was a great experience. He was extremely helpful and made the process easy."
We responded:
"We are thrilled to hear Zach provided such helpful service for you. Thank you for your business!"
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Michael DeCrescenzo

April 27, 2026

5  out of  5
rating by Michael DeCrescenzo
"Great agency. Gail at front desk is very helpful and upbeat. Great customer service and convienent office location."
We responded:
"We are glad to hear about your positive experience! Thank you for recognizing Gail's dedication. Thank you for your business."
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H Butter

April 16, 2026

5  out of  5
rating by H Butter
"I contacted Susie Jackson - State Farm Insurance for help on insuring my new home. Shelby was very friendly and professional. She was great in communicating and answering questions. She made the process very fast and easy. I highly recommend Shelby and Susie Jackson State Farm Insurance."
We responded:
"Thank you immensely for recommending Shelby and our team. We're grateful for your business."
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Ashley Phaneuf

March 30, 2026

5  out of  5
rating by Ashley Phaneuf
"I recently bought a new car. When I switched vehicles and the bank didn’t get a copy of my insurance policy, Camryn was there to help! She went above and beyond to get a copy of my previous policy and was always there to answer any question I had. She was extremely professional, friendly, and a pleasure to work with. Thank you, Camryn!"
We responded:
"Thank you for taking the time to share your experience. We're thrilled Camryn provided exceptional service during your car transition."
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Angela Cannon

March 9, 2026

5  out of  5
rating by Angela Cannon
"Liz has been nothing but amazing to work with. She was prompt and knowledgeable with meeting our car insurance needs."
We responded:
"We are thrilled to hear Liz provided you with great service for your car insurance needs. Thank you for your trust!"
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Robert Majoros

March 9, 2026

5  out of  5
rating by Robert Majoros
"I've been doing business with various State Farm offices for over 40 years across two different states with several different properties. While they have all been great to work with, I have to say that the Susie Jackson Agency in Lakewood Ranch is the finest of them all! Susie is a true professional, wonderful, and runs a great office. Better yet, my personal agent, Leslie Waid is like a superhero of the insurance industry! So kind, knowledgeable, and wonderful to work with. These people know what they're doing, and they do it superbly!"
We responded:
"We are overjoyed to hear about your wonderful experience with Susie and Leslie! Thank you for trusting us across multiple states and properties."
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elliefarris

March 5, 2026

5  out of  5
rating by elliefarris
"Liz at Susie Jackson State Farm was amazing to work with. I never fully understood how important life insurance could be until speaking with her. She explained everything in such a clear and thoughtful way that by the end of our initial discussion, I truly felt how important it is to have that protection in place. I can’t imagine not having a support system set up for my family and partner now. Liz walked me through the entire process thoroughly, answering all my questions and making sure I understood every detail. She made what could have been a confusing process feel simple and reassuring. I’m so grateful for her help and highly recommend working with her!"
We responded:
"We are elated to hear about your positive experience with Liz! Thank you for trusting us with your insurance needs and thank you so much for the 5 star review!"
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Karen Faulkner

February 20, 2026

5  out of  5
rating by Karen Faulkner
"Leslie was at State Farm did a great job, so helpful and it didn't take long to review our existing policy (with another company) and sign us up for our new policy. Great custom care!"
We responded:
"Thank you for choosing us! We're grateful Leslie provided excellent service and made your policy transition smooth and efficient."
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Len Frischer

February 17, 2026

5  out of  5
rating by Len Frischer
"Returned to agency because of competitive premiums and the professional service provided by agent Leslie Waid"
We responded:
"Thank you for sharing your positive experience with our agency and Leslie Waid's professional service. We are so happy to have you back!"
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Matthew Davis

February 17, 2026

5  out of  5
rating by Matthew Davis
"Camryn was great to work with! She took the time to review my policies, helped me save money on my insurance, and made the whole process easy and stress-free. Highly recommend reaching out to her if you’re looking for better coverage and savings."
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Tim

February 3, 2026

5  out of  5
rating by Tim
"We found the Susie Jackson State Farm agency 8 years ago during the time our home was being built. We went to meet our personal account representative, Leslie Waid, and agreed to a policy for Home, Auto, Golf cart & Umbrella on the spot. Over the eight years, Leslie has been extremely responsive, answers any questions, always follows up as necessary. I recommended her to many of my friends. She's outstanding, as is this agency!"
We responded:
"Thank you so much, Tim, for your great review. We are so happy Leslie was able to help you with your insurance. Thank you for your business. "
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Dakota Davis

January 20, 2026

5  out of  5
rating by Dakota Davis
"Camryn Yohn has been very helpful throughout our insurance process. Highly recommend!"
We responded:
"Thank you, Dakota, for the great review about Camryn. We appreciate your business. "
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Stephen Gross

January 16, 2026

5  out of  5
rating by Stephen Gross
"Spoke to Zach today about establishing a new home and auto policy. He was super efficient , knowledgeable and was able to help me reduce my premiums by a notable amount. Thanks again, Zach."
We responded:
"So happy to help you, Stephen. Thank you for your great review. "
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Mary-Ann Frank

January 16, 2026

5  out of  5
rating by Mary-Ann Frank
"Liz Doyle Is a pleasure to do business with, she is professional and goes beyond the call of duty. She answers all my questions. She cares about the customer. Her years of experience shows!"
We responded:
"We appreciate you, Mary-Ann. Thank you so much!"
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Connie Casey

November 7, 2025

5  out of  5
rating by Connie Casey
"Leslie Waid with State Farm has been instrumental in our transitional move from Georgia to Bradenton Florida in getting our home and auto policies transferred timely. Leslie worked with Bank of America to make sure they had the necessary documents to keep our closing date from being delayed. She also helped my husband and I when we needed proof of Florida auto insurance to get our license plates changed. With the many stressful things that go along with moving out of state, our insurance needs was not one of them because of Leslie. Thank you so much!! Connie"
We responded:
"Thank you so much, Connie, for your kind words. We are happy to help anytime. "
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Jay Tenkman

October 17, 2025

5  out of  5
rating by Jay Tenkman
"Just wanted to give a shout out to my State Farm Rep Leslie Waid on being so helpful, accessible and providing the best options for coverage. She is a real gem."
We responded:
"We are grateful for your kind words about Leslie's helpful service and coverage options. She truly is a gem!"
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april nemeth

October 17, 2025

5  out of  5
rating by april nemeth
"I have been with State Farm for over 5 years now. Their customer service is hands down top notch! Leslie Waid is always there to answer all of my questions and goes the extra mile to help me understand my coverage. I can always count on Leslie to steer me in the right direction."
We responded:
"We are thrilled to hear about your positive experience with Leslie! Thank you for recognizing our commitment to excellent customer service."
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Erin Scribner

October 16, 2025

5  out of  5
rating by Erin Scribner
"Leslie was amazing! We met through our sons and she has given me such life changing advice. She was fast, thorough and very easy to work with. The best part is that she gave my family so much to consider and she is saving us a TON of money! I would highly recommend Leslie to anyone for any of their insurance needs!!"
We responded:
"We are elated to hear Leslie provided life changing advice and saved your family money! Thank you for recommending us."